technical operations analyst resume

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Technical operations analyst resume how to format essay for college

Technical operations analyst resume

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Senior IT Operations Analyst. IT Operations Analyst. Co-p-it Operations Analyst. University of Great Falls. To write great resume for it operations, analyst job, your resume must include: Your contact information Work experience Education Skill listing. Strong written communications skills.

Experience supporting CFR 21 Part 11 validated systems Professional Technology Skills- Draft and maintain policy, standards and procedures for the service desk and incident management Professional Technology Skills - Ability to: Conduct RCAs Effectively interface with all levels of business and IT High energy level, adaptive and excellent team player with good work ethic Soft Skills: The ability to engage customers verbally in a professional manner Business acumen and communication skills Extensive interpersonal skills with ability to work individually and as a part of team.

Experience working with a service desk ticketing system. Experience and commitment to applying project management methodologies Experience gathering business requirements Experience in reporting and analytics Strong understand of finance, cost analysis and benchmarking Experience maintaining Citrix solution as a primary job responsibility, with a high level of Citrix technology knowledge Experience with Ticketing Systems ie Jira, ServiceNow. Experience with SCCM and imaging Experience supporting hardware ie laptop, printer Experience with patching Windows servers Experience maintaining Microsoft and Windows servers as a primary job responsibility Experience working with Microsoft Exchange Server on a virtualization platform.

VMware Experience working with physical servers e. VMware, Redhat Some experience with a scripting language. Experience maintaining Netbackup as a primary job responsibility Experience working with NetBackup with virtualization platform Experience working with EMC Data domain Experience maintaining Windows servers as a primary job responsibility Experience working with Windows servers hosted on VMware virtualization platform.

Experience working with physical servers e. PowerShell, PERL, Python Experience managing the relationship and performance of information technology vendors Performs cost and spend analysis to identify cost effective solutions for existing and future contracts Experience with supporting MFT jobs. Strong problem determination and root cause identification skills with regards to the various network technologies utilized within TD globally Be able to make risk-based judgements around solutions through good analytical skills and discipline Strong understanding of and practical experience with networking routing, load balancing, firewalls , storage local, NAS, SAN , Team leadership skills including team building, understanding motivation and negotiation techniques and providing work direction to others Problem solving skills including root cause analysis Technical way of thinking, problem solving skills Experience in Linux, DevOps, Batch and SQL scripting experience Advanced desktop troubleshooting skills as well as knowledge of market data apps, Bloomberg and Reuters most prominently Customer service skills in working with all level of management and staff.

Demonstrated innovative solutions experience Advanced user of Excel, intermediate Excel skills Demonstrates solid technical knowledge of supported applications Task management and analytical skills Advanced skills with the Microsoft Office platform. Good working experience with build tools, especially Maven, Junit, Ant, NPM, Prior experience working with ETL applications Extensive technical leadership skills, Prior experience in related technical computer work desktop, server, network support Work with others efficiently and effectively in an ad-hoc environment Above average skills with Microsoft Office Excel, Word, Outlook and PowerPoint.

Possess strong understanding of data trends and historical trending for performance analysis Skilled troubleshooting and problem-solving ability Experience in development and administration of project and team level financial budgeting and tracking Experience with resolving server monitoring alerts Experience working with a service desk ticketing system.

Remedy, ServiceNow. Experience with managing and measuring IT service level agreements SLAs and key performance indicators KPIs Experience tracking network and switching issues Experience working with, or supporting an ERP platform Demonstrated history of being a self-motivated, energetic, results-driven, and executing with excellence Automation and Reporting experience using scripts and tools Good working knowledge of Linux, Shell scripting Basic Linux commands.

Excellent written and verbal communication skills as well as detail-oriented Consistently seeks to develop self and skills needed to be prepared for future opportunities Commitment to continuous process improvement Effectively communicate with partners as required Strong knowledge of Active Directory with demonstrated ability to troubleshoot access and policy based problems Effectively facilitate group meetings Strong background in IT system monitoring and alerting, as well as, incident management Experience in an IT Operations environment with demonstrable track record working to ITIL processes Experience of supporting systems to a defined service level.

Experience in a monitoring and escalation role Experience with working in a datacenter environment Experience in working in a clean room environment is desirable Experience in supporting applications such as MS Outlook, MS Office, VPN, and various 3rd applications utilized by internal clients Experiences in new hardware build outs and imaging Previous experience working in a chemical plant Experience working with physical and virtual servers Able to apply experience and knowledge to complex issues and without assistance.

Demonstrate Core TE values - Integrity, Accountability, Teamwork, Innovation Manage Time and understand of priorities Good level of conversational and written English Excellent technical knowledge mobile devices smart phones, tablets, etc Information Technologies positions experience Two or more years of relevant Information Technology experience Support project hand off and transition: track deliverables and operational resource commitments, validate, verify and report on process compliance To meet agreed SLA's in relation to Incidents assigned to own groups and drive faster resolution through effective coordination with several resolver teams.

Work with the leadership team to identify key process performance metrics. Perform security administration on various platforms and systems, ensuring access is granted in accordance with Answer general inquiries regarding information security practice or security access. Perform security administration on various platforms and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures. Analysis of requests for potential risk before action.

Analyst must use judgement to determine if access is excessive and requires additional approvals. In-depth knowledge of the various lines of business supported is necessary. Escalating, rejecting and querying requests where necessary. Analyst must use discretion to prioritize workload in order to ensure that Service Level Agreements are satisfied Answer general inquiries regarding information security practice or security access.

Make recommendations for implementing desired level of access controls; Assist in implementing action plans to address system access issues Maintain all associated queues i. Peregrine, Central Mailboxes, Central Hotlines etc. Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Recommend procedural changes to enhance the functionality of the Identity Access Management Team. Work in a multi-disciplinary team to provide day to day technology production support and support for technology projects.

Analyst may be required to present results to Sr. The analyst will have accountability for accuracy in the reports generated as well as an understanding of the contents to support the documentation OT and on call reporting support maybe required from time to time Experience with enterprise business intelligence BI platforms such at Microstrategy highly preferred Experience with MS SQL Server Management Studio with BIDS platform highly preferred Experience with mobile intelligence and network applications tools preferred Experience in development of mobile and web base reports and dashboards for Microstrategy, or similar BI tools, preferred Experience with HTML coding; HTML 5 preferred Experience with Sharepoint or ; highly preferred Strong understanding of the I.

Create and publish an IOC TimeLine of major operational events during the recovery of critical priority incidents that were escalated by the IOC mainframe staff. Pro-actively monitor and assist team members in performing escalation procedures and validate policies are being performed to standards Perform required restarts and recovery activities for incident failures. Pro-actively works with all team members to assure proper communication is consistently occurring IOC management.

Able to identify opportunities and make constructive suggestions on IT system improvement Represent the technology function to all LOBs. Provide IT support for commercial and investment banking and securities business and offshore bank Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure Improve the utilization of Problem, Incident and Change Management Support remote sites in Malaysia and act as point of contact to business user Manage and facilitate the process of incident management of the location whenever service issues are discovered, ensure that the right level of support is available, on-call, 24x7 Provide back-up support to the local security administrator and data center operation team Candidate must possess at least a Professional Certificate or related field.

Good problem analysis and solving skills Possess strong technology knowledge and expertise in data center control policy, capacity and request management, DCO tools, change, incident and problem management. Analyst must use judgment to determine if access is excessive and requires additional approvals. Analyst must use discretion to prioritize workload in order to ensure that Service Level Agreements are satisfied Troubleshoot and resolve security system access issues.

This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. Technical expertise on multiple platforms is required Answer general inquiries regarding information security practice or security access.

Provide consulting services to internal business partners i. Experience in leading the team years Takes ownership of client issues ensuring appropriate parties are engaged for timely resolution Minimum of 1 year experience in a database access admin role preferred Demonstrated technical problem solving skills and a customer service focus.

Provide process engineering analysis and management, as well as global cross platform support for the GTI Towers and Lines of Business; in areas such as Distributed Computing, i. Manages end users services team across various branches in China. Interface with regional end users operations to provide daily technology first line support Manages the asset management life-cycle for virtual desk infrastructure, unified communication and multimedia systems Be responsible for end users services related vendors engagement, performance KPI review, contracts management, invoicing process, third party risk review and other third party governance related processes.

Work hours for this role would be PM to PM India Standard Time Interaction with clients and stakeholders to provide day to day application support Troubleshoot and resolve application issues Application development as part of a small team on a mixture of small and large development projects Identify and deliver opportunities to improve service years of relevant experience in Application Support or Development MS SQL configuration and development C MVC 4 PHP Job scheduling and server patching.

Communicates technical vision and road maps with little supervision Responsible for participating in enterprise-wide project team, including members outside of Infrastructure Work in rotational schedule, including weekends Performance Metric Reporting and analytics Operational performance Excellent technical Problem Resolution Business Continuity Risk Assessment MS Office, Project, Visio Operations Management Vendor Management Ability to work in rotational schedule, including weekends.

Prepare, review, and correlate information to staff at turnover. Fluent in Portuguese and English Undergraduate degree in Business Mgmt, Finance or Accounting Knowledge of payment processes and accounting Basic understanding of technology products and services Basic understanding of financial controls Good initiative and assertiveness Strong teamwork attitude Good handling of priorities Self-motivation and organization.

Sense of urgency around critical issues Good problem solving and analytical skills. Direct the daily operational flow of branch operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement Communicate business and work area plans and goals to Management, Application Development, Shared Services Partners and Clients to secure buy-in.

Review, approve, and implement recommended changes to plans and lead the development of process and operational improvements Provide leadership for key project initiatives. Work with Project and Product Managers to provide visibility of platform and project health to our stakeholders Champion continuous improvement, including devising new strategies and new opportunities.

Support and maintain Windows based servers Daily support of inbound incident volume, inbound calls, and other engagement vehicles Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution. Responsibilities to perform tasks specific to department, team or subset of product or significant process Manages multiple processes and can be responsible for important results within the function or unit. NET 1.

Net and C. Define project scope, stakeholders, risks and issues Draft project plan, business requirements Manage communication of status updates to stakeholders and Senior Management Business Managers, Controllers, Compliance, Operations, Technology etc. Customer focused and professional Ability to articulate complex issues concisely and communicate effectively and comfortably with senior people Ability to thrive in a changing work environment, high level of energy and can work under pressure with minimal supervision Ability to execute tasks under aggressive targets and effectively manage to changes in plan Ability to critically challenge when warranted with the goal of resolving issues Excellent working knowledge of MS SharePoint, Visio, Excel pivot tables, v-lookups, etc.

Detailed understanding of MQSeries messaging and how it functions in secure environments Must be able to work with and leverage skills from other teams in the organization Experience working in a customer facing role and part of a geographically distributed team. Excel, PowerPoint, Access and Word. Respond to daily endpoint security tool incidents Maintain Infrastructure Execute application changes and policy setting changes Add and remove security blocks Monitor system health of all applications Candidate must have in depth knowledge patching of Microsoft products and packaging experience Knowledge of browser user profiles, persistent and roaming.

Ability to communicate technical information to non-technical personnel Remedy, INFRA, Service Center Ability to anticipate problems, contribute innovative solutions to management Proven ability to effectively lead teams and individuals through changes, adapting well to new directions in business requirements Demonstrated ability to probe, diagnose and resolve customer issues. Excellent listening skills. Detail oriented Ability to prioritize and handle multiple tasks, while working with minimal supervision.

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Save your documents in pdf files - Instantly download in PDF format or share a custom link. Create a Resume in Minutes. Experience Experience. San Francisco, CA. Tech Ops Analyst Associate. Ensure effective client services and adapt processes according to client satisfaction feedback and ongoing dialog Manage and administer various desktop operating systems Perform proactive monitoring for the server and desktop environment Maintain a working relationship with third party vendors and suppliers Develop and maintain effective working relationships with the various internal and external support teams Manage and administer local configurations and utilities associated with desktop environment Operates independently and is responsible for, and have knowledge of, systems and network administration, telecommunications and various types of desktop and server hardware and software.

Philadelphia, PA. Ediscovery Tech Ops Analyst. Contributing to and enforcing process improvement and quality control Intermediate knowledge of the inner workings of SQL, Oracle, and SharePoint, Sybase database environment Strong, rapid decision-making with transparency, courage and candor Certified Business Analyst Professional CBAP is a plus Proficient with Microsoft products-Word, Excel, PowerPoint, Visio and Project Office Communicate effectively between business users and technology partners Analyzing requests and managing projects.

Chicago, IL. Tech Ops Analyst. Provide leadership for key project initiatives. Education Education. University of Southern California. Skills Skills. Read our complete resume writing guides. Net, ASP. Work in a multi-disciplinary team to provideday to day production support and assistance for technology projects Primary point of contact for user issues and requests, technical troubleshooting, analysis and resolution Production support to include problem resolution, application administration and configuration, application support for SDLC related products Managing high volumes of user tickets and being able to prioritize multiple issues effectively and efficiently Communicating directly with users, understand end user requirements and relationship building There may be an element of shift work providing shift cover from Monday to Friday.

Experience working a in a multicultural department with globally disperse resources and responsibilities Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc Experience maintaining SharePoint sites Two 2 to five 5 years experience in UNIX operating system functionality.

Work in a multi-disciplinary team to provideday to day technology production support and support for technology projects Providing shift cover from Monday to Friday 9 am — 6 pm. Must be a self starter and posses the ability to work independently with minimal direction Excellent communication skills Written and Oral Working knowledge of the Microsoft Suite of applications with demonstrated experience in Excel 3 years previous experience in an environment providing time sensitive customer service Understanding of computers, peripherals and the industry language associated with computer technology.

HP preferred Experience with thin-client technologies. Monitor IOC onsite pagers for incident alerts. Pro-actively assist team members in performing analysis and required notification requirements Open and update incident documentation in JPMC's ticket application system as required for incident failures. Engage in incident management bridge calls with the IOC priority support team s , on-call support application teams, and management. Enter required employee appraisal information as directed by IOC management Attend business and technical training classes, seminars, and on-the-job training sessions as directed by IOC management.

Prepare and provide technical training classes, seminars, and on-the-job training sessions to team members as needed or directed by IOC management. Will also be cross trained in Identity Management Workflow and corporate Enterprise Password Vault break glass systems Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs Monitoring and Resolving Peregrine tickets Lead Technical Projects for new on-boarding of automation or data manipulation.

As an On-Boarding Technician, you will analyze various types of incoming requests and execute processes promptly and accurately to meet or exceed documented SLA's. Must be able to independently guide a vendor through hands-on troubleshooting over the phone Field phone calls from vendors and clients Create ITSM change records.

Be able to independently document all implementation steps needed to perform the change and create a back out plan Adhere to proper escalation policies keeping severity levels accurate and management aware of high priority issues. Escalate to management as needed Technical Degree with 3 - 5 years of relevant work experience Cisco CCNA certification or equivalent experience required Must have strong technical and demonstrated proficiency in data networking and the equipments Knowledge of networking best practices Strong verbal and written communication skills and sense of urgency, accountability, and ownership Experience managing large-scale enterprise network topologies within an operations environment preferred.

This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction Perform audit support tasks as assigned Research supporting documentation Perform required activities to resolve open audit issues Prioritize workload accordingly in order to accommodate critical audit activities such as SOX. Proficient knowledge of database administration and security architecture.

Work with the leadership team to identify key process performance metrics. Perform security administration on various platforms and systems, ensuring access is granted in accordance with Answer general inquiries regarding information security practice or security access. Perform security administration on various platforms and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures.

Analysis of requests for potential risk before action. Analyst must use judgement to determine if access is excessive and requires additional approvals. In-depth knowledge of the various lines of business supported is necessary. Escalating, rejecting and querying requests where necessary. Analyst must use discretion to prioritize workload in order to ensure that Service Level Agreements are satisfied Answer general inquiries regarding information security practice or security access.

Make recommendations for implementing desired level of access controls; Assist in implementing action plans to address system access issues Maintain all associated queues i. Peregrine, Central Mailboxes, Central Hotlines etc. Participate in audit support activities, as they pertain to Information Security, for both internal and external audits.

Recommend procedural changes to enhance the functionality of the Identity Access Management Team. Indeed Home. Find jobs. Company reviews. Find salaries. Upload your resume. Sign in. Operations Analyst Resume Samples Writing a great Operations Analyst resume is an important step in your job search journey. SUMMARY Operations analyst with more than three years of experience in order processing, business management and computer services who worked closely with the business team and monitored the accuracy of business process ordering from implementation to execution.

TradeLot, Operations Analyst Associate. Operations Analyst. Common Certifications Associate in Project Management.

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